Premier Hand Towel Rail

Thanks for shopping at Steelcraft. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund or replace the product. 
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

Thank you for visiting and shopping at Steelcraft. Below are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing high order volumes, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Orders placed before the 6th of December 2019 will be shipped before the 13th of December 2019.

Orders placed on or after the 6th of December 2019 will only be shipped from the 6th of January 2020.

Shipping Rates & Delivery Estimates

Shipping weight charges for your order will be calculated and displayed at checkout.

STANDARD SHIPPING 3-9 DAYS

South Africa

• Shipping R100
• Free shipping: R 500 and up 

Delivery delays can occasionally occur.  A volumetric weight factor applies per product.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order was shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Steelcraft is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

Steelcraft is well established in supplying the retail market across South Africa for 20 years.  Our wholesale web portal enabling online ordering will be available soon.

Please send your wholesale enquiry and details to info@steelcraft.co.za for consideration as a wholesale client. 

The following trade customers may qualify for discounted prices on large orders:

• Resellers
• Architects & Interior Designers
• Hotels, Lodges, Guest Houses and Restaurants

Steelcraft also manufacture products to customer's own designs and requirements. Our vast experience in the manufacture and design of stainless steel wire products puts us in a favorable position to assist with the development of new product.